Obsidian Networks Blog
Obsidian Networks IT Support Overview
Obsidian Networks Business IT Support Cover provides you with assurances that your internal systems are always highly available to access from your office, from your home office and if the need is present from anywhere in the world.
Obsidian Networks IT Support is delivered by a professional team of highly qualified and Microsoft Certified Engineers who are on hand to quickly and easily resolve any issues that you may have with your computer systems, be that server related, desktop/laptop related or any software or peripherals that you have in the office. Our IT support can be performed in a variety of ways, helping you via telephone, remote IT support whereby we connect directly to your system and diagnose the issues there and then. Our two-way remote support program allows you to control what we are doing and to see how we go about solving your IT related issue. We can also talk you through and show you why this has happened should you feel that this is beneficial for you to know. In 90% of cases we can solve in this remote way, the remaining 10% we will send an engineer out to perform a site visit and get you back up and running. In some instances it is always better to be face to face with our engineer so that they can leave you feeling completely satisfied with the service that you have been given by Obsidian Networks.
"Having been a customer for nearly 10 years, nothing is too much work for Obsidian or their staff. They have moved our business forward throughout the years installing and maintaining servers, email servers, office moves, web growth and in-store growth with their technical ability. Obsidian training on new products is outstanding but most important for us is that Obsidian prices are very, very competitive."
Matt Munnelly, Tessuti Ltd
As the need for fixed monthly fees are becoming a standard for businesses throughout the UK, Obsidian Networks now provide our IT Support Cover via a flat monthly fee, meaning you can budget your IT expenditure over the year to suit your business. To allow Obsidian Networks to do this we estimate how much support time we feel you will require throughout the year, all support fees are then included within your monthly fee, meaning you can feel at ease as to how much your Business IT Support Cover is costing you. Time used will be reviewed annually and will vary depending on usage.
All of our engineers are trained to assist users at all levels of technical ability so your staff can feel comfortable contacting our Support Team knowing that we can help to resolve any issue maintaining our high levels of customer service that we have built our company on and that we are very proud of.
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