Obsidian Networks Blog
Why Choose Obsidian Networks IT Support Cover?
Obsidian Networks pride themselves in the support levels that we offer to our clients. We train and encourage our engineers to go that extra mile; we follow our motto above and beyond to enable us to offer the best technical support that you can find. We believe that we can help you grow your business through IT technology the same way that we have helped our clients over the last 14 years.
- Support Team - Our Support Team is built entirely with qualified IT Engineers, all of our engineer are fully Microsoft Certified Professionals, when you call our Support Team you do not have to go through any filtering system, the engineer who answers will be the engineer that deals with your case.
- Monitoring - We automatically monitor your systems, from your internet connection to your key services on your servers, we will spot that there is going to be an issue, and solve the problem before you even know about it. All you will know is what and why we have done it.
- Systems - Your staff can focus on your core business needs rather than worrying about your IT Systems, Obsidian Networks will take complete control of all of your IT systems and peripherals to make sure that they are always working as you would normally expect.
- Our Support - Our preventative support contract offers you a complete service, whereby our recommendations and health check spot problems with systems before they arise, no longer will you suffer from a hard drive failure whereby you lose all of your data, our checks will spot this before it even happens, all we ask is that you follow our simple procedures and allow our health checks to take place.
- Security - We will make sure that your software is fully patched with the latest updates and security patches, we will fully test this on one machine to make sure that everything is ok, only then will we release these updates and patches to the rest of your network.
- Backups - We fully take control of your onsite and offsite backups. Our fully managed backup option allows you peace of mind that your backups are completing successfully each day. Obsidian Networks will also perform weekly test restores of your systems to verify the integrity of your backup policies and procedure.
- Disaster Recovery - We will design and implement a full Disaster Recovery procedure for your business to ensure that any natural disaster won't affect your business and you can restore you data to systems quickly, easily and in a way that will have you trading with the minimum amount of downtime.
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